Frequently Asked Questions & Flash Slideshow Solutions

Top 10 Questions

1. How can I get the program and license code after ordering?
2. The registration code is invalid. What should I do?
3. The SWF file cannot playback (load fail). Why?
4. How to publish flash slideshow to website?
5. The flash slideshow "Load fail" after uploading to website. How to fix it?
6. How to publish flash slideshow to MySpace?
7. How to publish flash slideshow to Blogger?
8. How long would it take for the delivery of the backup CD?
9. Does the backup CD come with registration key?
10. Will the gift CD/DVD play on TV?

Ordering

• How can I get the program and license key after ordering?
• I have not received any thing yet since I ordered the program hours ago. Why?
• How can I look up my order status?
• Can you amend my order record since my email address has changed?

Backup CD Services

• What's backup CD?
• Does the backup CD come with registration key?
• How to get the backup CD?
• How long would it take for the delivery of the backup CD?

License & Registration

• How to register the program?
• The registration code is invalid. What should I do?
• What if I lost the program and license key?
• What's the difference between the free trial version and the registered version?
• I have registered Photo Flash Maker, why is the credit message still at the end of the slideshow?

Installation & Upgrade

• Is there a Mac version of the Photo Flash Maker?
• Is Photo Flash Maker compatible with Vista?
• How to download the full version of Photo Flash Maker?
• Cannot install Photo Flash Maker. Why?
• How to update Photo Flash Maker to the latest version? Is it free?
• Do I have to update the program every time there is a new version?

Creating Flash Slideshow Project

• What is a Flash Slideshow project?
• How to save and restore a Flash Slideshow project?

Adding photos

• What types of image formats are supported?
• How many photos can be added to one slideshow?
• How to change the URL on the photos?
• Is there any way to merge a flash slideshow (in swf format) and a clip of video together?
• How to change the font, font size and font color of the image description?

Adding music

• What kinds of music can be used as background music?
• How to add protected music to the slideshow?

Using effects & templates

• How to disable transition effects?
• What are the differences between the Basic templates and the Advanced templates?
• The SWF file cannot playback (load fail). Why?
• How to remove the credits with your products name on it at the end of the flash slideshow?

Publishing Flash Slideshow

• What can Photo Flash Maker do to help me build a website?
• How to publish flash slideshow to website?
• Why would the flash slideshow "Load fail" after uploaded to website. How to fix it?
• How to build an XML-driven photo flash gallery with Photo Flash Maker?
• How to publish flash slideshow to MySpace?
• How to publish flash slideshow to Blogger?

Burning Gift CD/DVD

• What is a gift CD/DVD?
• Will the gift CD/DVD play on TV?
• What's in the gift CD/DVD?
• What kinds of discs can be used to burn gift CD/DVD?